Reliable Edmonton Website Support Services
We provide fast, reliable website support for Edmonton businesses using WordPress. All support clients are hosted with us, which allows us to respond quickly and keep your website secure and running smoothly.
Website Support That Businesses Can Rely On
Most businesses don’t need constant redesigns — they need a reliable support partner. We help Edmonton companies keep their websites running smoothly with clear communication and same-day support when issues come up.
Why Edmonton Businesses Choose Us
Many businesses come to us after working with agencies that built the site but disappeared after launch. Because we design and support our own websites, we can fix issues faster and make changes confidently.
- Same-day help for updates, fixes, and urgent issues
- Clear communication and no runaround
- Ongoing care that keeps your site stable and working
Our Website Support Services
We provide reliable website support for Edmonton businesses that need fast help, clear communication, and a site that stays online and working properly. These services focus on keeping your website secure, updated, and performing the way it should.
Website Updates & Changes
Content edits, page updates, new sections, and small improvements handled quickly - without waiting weeks.
WordPress Maintenance
We keep WordPress, plugins, and themes updated so your site stays stable, secure, and compatible over time.
Speed & Performance Fixes
Slow pages cost leads. We troubleshoot and improve load times so your site stays fast on desktop and mobile.
Security Monitoring & Fixes
Proactive security updates and cleanup if something goes wrong—so small issues don’t turn into major problems.
Bug Fixes & Troubleshooting
Broken layouts, plugin conflicts, form issues, or errors—we diagnose problems and fix them without finger-pointing.
Ongoing Website Support
Same-day support when possible, clear answers, and real follow-through. You’re not left chasing when you need help.
Our Website Support Process
We follow a clear, structured support process so requests don’t get lost and nothing is handled ad-hoc. You’ll always know where things stand, what’s being worked on, and how time is tracked.
All website support clients are hosted and maintained by us, so we have full access to your site and can take action quickly without delays.
Hosting & Maintenance Setup
All support clients are on our hosting and maintenance platform. This gives us full access to your website, ensures backups and updates are handled properly, and removes friction when support is needed.
Submit Support Requests
Support requests are submitted through Basecamp. This keeps everything organized in one place and gives our full team visibility into your request.
Review & Clarification
We review each request and ask any clarifying questions inside Basecamp if needed. This ensures we understand the task before work begins and avoids rework or miscommunication.
Support Work & Updates
Our team completes the requested updates, fixes, or improvements and keeps the thread updated as work progresses. No guessing what’s happening or who’s working on it.
Monthly Time Tracking & Invoicing
Website support is billed hourly. Time is tracked per request and invoiced at the end of the month with clear notes, so you know exactly what was done and why.
What It’s Like to Work With Us
Website support with us is simple and transparent. Requests are submitted in one place, responded to quickly, and handled by a team that already knows your website inside and out. We regularly support landing pages and conversion updates for businesses running Google Ads , making sure pages load fast, track properly, and convert.
Every update is made with performance in mind and reviewed through an SEO lens, so changes don’t negatively impact rankings, visibility, or long-term growth.
How Our Services Work Together
Most growing Edmonton businesses use more than one service over time. Here’s how we support growth across your website, search visibility, and lead generation beyond just our Website Support Services.
Web Design
Clean, fast websites designed to turn visitors into leads and support long-term performance.
SEO Services
Get found by the right people with SEO focused on rankings and real growth in Edmonton.
Google Ads
Reach high-intent searchers and turn clicks into real leads with fully managed Google Ads.
Website Hosting
Reliable hosting that keeps your website fast, secure, and online when customers need it most.
Frequently Asked Questions
Common questions about our website support services, response times, and how we work. Still have questions? Book a call and we’ll walk you through it.
Do you offer website support for existing sites?
Yes. We support existing WordPress websites as long as they’re hosted with us or moved to our hosting so we have full access and can work safely.
How do website support requests work?
All support requests are submitted through Basecamp. This keeps everything organized, visible, and easy for our team to respond, clarify, and take action.
How fast do you respond to support requests?
Most requests are acknowledged the same business day. Many updates and fixes are completed the same day, depending on complexity and timing.
What types of website support do you handle?
We help with content updates, layout changes, bug fixes, performance issues, plugin updates, and general site improvements.
How is website support billed?
Support is billed hourly. We track time per request and send a clear, itemized invoice at the end of each month.
Is there a minimum monthly commitment?
No long-term contracts. You only pay for the time used in a given month.
Do I need to be on your hosting to get support?
Yes. All website support clients are hosted with us so we can ensure stability, security, and fast turnaround on requests.
Will I know what’s being worked on and why?
Yes. All communication, questions, and updates happen inside Basecamp so you always have visibility into what’s happening.