Last Updated: July 11, 2024

Below are the terms under which we provide our web design, website support, search engine optimization, Google Ads management, and managed hosting and maintenance services. Accepting a proposal or paying an invoice from YEG Digital indicates your agreement to these terms.

Services Provided

The following is a list of the services we provide and charge for. If the service you’re looking for is not below, we do not offer it.

Web Design

We specialize in crafting custom WordPress websites that perfectly align with your brand’s vision, incorporating cutting-edge design principles for functionality and aesthetics. Using premium themes and plugins, we ensure your website is visually appealing and user-friendly, explicitly tailored to meet your unique business needs.

Service Type: This is a one-time project, though optional ongoing maintenance and service agreements are available to keep your website up to date and performing well.
Deposit: A non-refundable deposit is required once the proposal is signed and before any work begins. This ensures commitment and allows us to allocate the necessary resources to start your project.
Ownership and Copyright: Full ownership of the website design and all associated copyrights will be transferred to you once the final payment for the project is completed. This ensures you have complete control over the digital assets we create for you.
Licensing: Should you choose not to use our hosting and maintenance services, you will be responsible for obtaining your own licenses for the premium tools used in building your website. This is crucial for receiving ongoing updates and support to maintain site security and functionality.

Website Support

Our website support service is tailored to address any issues you might encounter with your website, from minor tweaks to major updates. We focus on keeping your website up-to-date with the latest web standards and technologies. This service is exclusively available for websites that we have designed and built, ensuring a deep understanding of the architecture and functionality of your site.

Service Type: Available exclusively to our hosting and maintenance clients on an ongoing basis.
Exclusivity: Only clients with accounts in good standing have access to support services. Support is limited to websites we designed and built.
Platform: All support requests must be submitted through Basecamp. This centralized management system ensures efficient tracking and resolution of your issues. Adherence to this system is required to prevent service delays.
Billing: This service is billed at our standard hourly rate at the end of each month, based on the hours completed within that month.
Client Eligibility: Our Website Support service is available for any WordPress website we host and maintain. If we did not initially develop the website, the scope of our support may be limited, as our familiarity with the site’s architecture and custom developments by previous providers could affect our ability to provide comprehensive support.

Managed Website Hosting and Maintenance

We offer robust hosting solutions designed to ensure optimal website performance and security. Our services incorporate third-party tools for regular updates, backups, and security checks to keep your site running smoothly.

Service Type: Choose from either monthly or annual billing, initiated at the start of each billing period.
Payments: All payments should be made through Freshbooks, our online payment platform. We require credit cards to be stored on Freshbooks for any monthly or yearly automatic billing.
Refunds: Due to the nature of the service, refunds are not available.
Features: Our comprehensive service package includes emergency support, daily backups, malware scanning and cleaning, database and image optimization, uptime monitoring, and periodic backup revisions.
Third-Party Hosting Disclaimer: We host client websites using Vultr, which is known for its strong performance. However, due to the nature of third-party solutions, we cannot guarantee continuous server uptime or resolve all potential service-related issues. We are proactive in managing and mitigating any issues that arise, but some factors remain beyond our direct control.
Managed DNS: DNS management is an integral part of our hosting and maintenance offerings, facilitated through Cloudflare to boost performance and security. While Cloudflare is reliable, uninterrupted DNS management cannot be guaranteed due to potential external disruptions.
Cancellation: You must give a 30-day emailed notice to cancel your service. If the website is moved to another host, a $500 transfer fee applies. All account payments must be settled before the website can be transferred.
Guarantees: We strive to maintain high uptime but cannot guarantee specific uptime due to our reliance on third-party services like Vultr, Blogvault, and Cloudflare. Our commitment is to work closely with you to provide the best possible solution, adapting as needed to external service conditions.
Client Eligibility: Our managed website hosting and maintenance services are available for any WordPress website, regardless of the original developer. However, if we did not initially build the website, the support we can offer may be limited due to potential unfamiliarity with the specific setup and customizations made by others.

Search Engine Optimization (SEO)

Our SEO services are comprehensive, focusing on improving your website’s visibility and organic search rankings. We employ a strategic mix of on-page optimization, content development, and link-building tactics tailored to your market and goals.

Service Type: Recurring monthly service.
Payment: Fees are paid at the start of each service month, with the first payment required before any work begins.
No Refunds: Due to the nature of the service, refunds are not available.
No Guaranteed Results: We strive to improve your site’s ranking using industry-leading practices, but cannot guarantee specific results as Google’s algorithm changes frequently.
Third-Party Tools: We use Ahrefs to track rankings and research opportunities. While we rely on its data, we are not responsible for the accuracy of the information it provides, though we make every effort to validate it.
Account Ownership: Clients should own their Google Analytics and Google Search Console accounts, which provide us with managerial access to ensure comprehensive service delivery.
Exclusivity: We do offer exclusivity for SEO services within specific geographical regions for a premium exclusivity fee and under long-term contract agreements.
Client Eligibility: SEO services are available exclusively to clients who host and maintain their websites with us. While it is not necessary for us to have built the website, our team must manage hosting and maintenance to ensure optimal SEO implementation.
Cancellation: To cancel your SEO service, a 30-day notice via email is required. All account payments must be settled at the time of cancellation. Cancelling SEO services does not automatically affect your hosting and maintenance services; these can continue without interruption. However, if you choose to cancel all services, including hosting and maintenance, please refer to the specific cancellation policy for those services to ensure compliance with the necessary procedures.

Google Ads Management

We offer expert management of your Google Ads campaigns to maximize your advertising spend and increase visibility. Our team optimizes your bids, ad copy, and targeting to achieve the highest possible return on investment.

Service Type: Recurring monthly service.
Account Control: You maintain full ownership of your Google Ads account, ensuring transparency and control. We operate as managers, focusing on optimizing your ad performance and strategy.
Billing: Clients are responsible for the ad spend, which is paid directly to Google. Our management focuses on optimizing these expenditures to enhance campaign performance and efficiency.
Client Eligibility: This service is exclusively available to clients who have engaged us for web design and are active in our hosting and maintenance programs, ensuring a seamless integration of services and strategies.
Account Suspensions: We are not responsible for any account suspensions for any reason and cannot be held liable for them. It is the client’s responsibility to ensure compliance with all Google Ads policies. Account suspension support will be billed at our regular hourly rate.

General Terms and Conditions

Services YEG Digital provides web design, search engine optimization (SEO), Google Ads management, and website hosting and maintenance services as outlined in each client’s proposal. Services initiated and digitally initialed by the client are confirmed and incorporated into this agreement. Any additional requests or changes to services may affect project timelines and costs and will be invoiced accordingly.

Payments An initial deposit as detailed in the service proposal is required to commence services. Ongoing services require monthly payments at the start of each billing cycle. Delays in payment may result in suspension of services. All payments are non-refundable. YEG Digital reserves the right to adjust pricing, including hourly rates and service fees, annually with a 30-day prior notice.

Intellectual Property Upon full payment, the client will obtain ownership of the deliverables produced under the agreement, except for any underlying tools or software licenses, which remain the property of YEG Digital.

Limitation of Liability YEG Digital and its staff will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services. This includes but is not limited to loss of profits or business interruptions. The client acknowledges that results from services such as SEO or Google Ads management are influenced by external factors and are not guaranteed.

Terms and Termination This agreement is effective upon the client’s digital initiation and continues until terminated by either party. Either party may terminate the agreement with a 30-day written notice. All pending payments must be settled before the termination is finalized. The agreement auto-renews annually for ongoing services unless terminated as per the stated conditions.

Governing Law This agreement and any disputes arising from it are governed by the laws of Alberta, Canada. All legal proceedings related to this agreement will be conducted in Alberta courts.

Changes to Terms of Service YEG Digital may modify these terms at any time. Clients will be notified of any significant changes at least 30 days before they take effect. Continued engagement with YEG Digital following changes to the terms constitutes acceptance of the new terms.

Force Majeure Neither party will be liable for delays or failures in service and performance resulting from acts beyond their control. These include, but are not limited to, acts of God, strikes, supply chain disruptions, and governmental actions.